The path of the file has changed since the file was added to NXPowerLite (i.e. Change file permissions to allow NXPowerLite to process the file. NXPowerLite is running with a user that doesn't have full access to the file. Please contact your system administrator if you are not able to resolve the issues, or alternatively contact us for help. Each error listed below indicates the nature of the problem. These issues indicate that there is a problem with the operating system on which NXPowerLite is installed. Please check with us for updates on the progress of this feature. NXPowerLite cannot yet process PDF portfolio files. This normally indicates whether a file that has become corrupt or a problem with NXPowerLite's optimization engine. Unable to create PDF file (open failed) or (save failed) Please contact us to check whether an update of the software is available.įiles created by versions of Office 97 or PDF with versions less than v1.4 will not be processed. DOC file extension.įiles created by Office 2016 (version 16) or PDF version higher than v1.7 ext. The file has an extension that does not match the documented format of the file. This applies to fast-saved documents created in early version of Microsoft Office. Save the file in a version of Office 2003 or greater and then optimize. The optimization process was cancelled either before or during file processing.įile feature unsupported (resave and try again) See Troubleshooting Tips for further help. Something went wrong when processing the file. Analyze the content of the file in our free online service at If you think it should reduce please share the file with us and we will investigate. NXPowerLite could not find any content to optimize. Remove the digital signature before processing and re-add afterwards.įile not reduced (No content to optimize) The file has a digital signature which NXPowerLite would render invalid and therefore cannot process. Please remove password protection or encryption from file before using NXPowerLite. NXPowerLite does not process these types of files. ![]() It is possible to re-optimize using more aggressive settings. Reducing further could adversely affect the quality of the file. NXPowerLite has already optimized this file. The possible reasons are detailed below: Reason ![]() There are a number of reasons why NXPowerLite may not have been able to reduce your file. If the file had not been reduced because of a specific reason, it will be indicated in the 'Results' window as shown below.
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